Warranty

At Aitemad Tech, trust is our currency. If you are unclear on any of these policies, please feel free to get in touch with our support team via WhatsApp or Email.

7 Days Money Back Guarantee

We want you to shop with complete Aitemad (Trust). If you are not happy with your purchase, you can request a full refund within Seven (7) days.

  • The period starts from the day you receive your order.

  • Please ensure to return the product in its original 10/10 condition as received, including all accessories and packaging, for a smooth process.

  • For more assistance, you can contact our customer support team at support@aitemadtech.com.

Checking Warranty on Used Items

All imported pre-owned electronics we sell are eligible for a Thirty (30) days checking warranty. The warranty period begins from the time you receive your delivery.

Note: These products are used/pre-owned and arrive from overseas (USA, UK, UAE). They undergo rigorous testing by our team before dispatch.

The following products fall under the checking warranty criteria:

  • Laptops (Windows)

  • Chromebooks

  • Tablet PCs

Important: If the product suffers external damage after delivery—such as a fall, hit, screen crack, scratches, or liquid spill—the warranty will be immediately void.

Warranty Card & Proof

The purchase receipt or invoice you receive when ordering online (or in-store) acts as your warranty card.

  • You do not need to keep a physical paper forever. We can retrieve your warranty details using your Order Number or Phone Number.

Warranty Exclusions

This warranty does not cover accidental or intentional damage, nor does it cover the following conditions. However, we do offer paid repair services for these issues:

  1. Beyond the warranty period: Claims made after 30 days.

  2. No Proof: The customer provides no proof of purchase (Order ID/Invoice).

  3. Improper Use: The device is damaged due to mishandling (dropping, bending, heavy pressure on the screen, liquid/water damage, or using wrong voltage chargers).

  4. Software Issues: Windows corruption, viruses, or third-party software installations that slow down the device are not covered under hardware warranty.

  5. Unauthorized Repair: Disassembly, self-repair, modification, rooting, or removal of warranty seals by anyone other than Aitemad Tech technicians.

  6. Force Majeure: Faults or damage caused by uncontrollable external forces such as fire, floods, earthquakes, lightning strikes, or power surges.

Damaged Items

We pack our parcels with extreme care. However, if your order has arrived in a damaged condition or is faulty upon unboxing, you must contact us immediately (within 24 hours of receiving the parcel) with video proof of unboxing.

Warranty for Brand New (Box Packed Items)

  • Manufacturer Warranty: Box-packed items may come with an international manufacturer warranty. Please check the specific brand's policy on their official website.

  • Imported New Stock: Some box-packed items are imported directly. The warranty terms for those items lie between the buyer and the manufacturer. Aitemad Tech acts as a facilitator but claims no liability for international warranty claims.

Limitation of Liability

Our maximum liability is strictly limited to the value of the product purchased. Aitemad Tech does not accept any further liability for data loss, loss of business, or indirect damages resulting from the use of the products sold.

Contact Support:

  • WhatsApp: +92 334 3967444

  • Address: Shop no F-6, First Floor, Amma Tower, Karachi.